Source: NYC Open Data · Bespree is not the employer.
The New York City Housing Authority (NYCHA) is the largest public housing authority in North America, providing affordable housing to over 500,000 New Yorkers through its Section 9 public housing and Section 8 voucher programs. NYCHA's mission is to provide quality housing for New Yorkers that is sustainable, inclusive, and safe, while fostering opportunities for economic mobility. NYCHA's Information Technology Department enables this mission by delivering the systems, data, and digital services that residents, front-line staff, and business partners rely on every day.
The NYCHA Information Technology Department is seeking a highly motivated and experienced professional to serve as the Senior Director of Product Delivery. Reporting to the Vice President of Enterprise Solutions Management, the Senior Director will lead the delivery of critical projects, application enhancements, and enterprise technology initiatives across a diverse portfolio of business applications, ensuring that NYCHA's application technologies effectively support the Authority's strategic goals, operational objectives, and business needs.
This position is a senior delivery leadership role within NYCHA's CRM Modernization program and directly supports the Authority's Leased Housing (Section 8) program and public housing program. The Senior Director will lead the modernization of NYCHA's legacy CRM and case management platforms and the delivery of technology solutions that support Section 8 applicant, participant, and owner services, including eligibility, recertification, and HUD-mandated business processes.
The Senior Director provides strategic and operational leadership for two cross-functional product delivery teams: Customer Relationship Management (CRM) and Modern Applications. Together these teams own a portfolio spanning legacy CRM and case management platforms (Siebel CRM, IBM i/AS400), custom .NET applications, and SaaS platforms such as Salesforce. The Senior Director will mature these teams into accountable product teams with named product ownership, managed backlogs, and disciplined release practices, and will own release and change management for the enterprise application portfolio. This position requires a collaborative leader with a proven ability to drive technology transformation, foster high-performing teams, and build strong partnerships with business and IT stakeholders.
Responsibilities include, but are not limited to:
Additional Information
1.
employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2.
residents are encouraged to apply.
3.
provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).
Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.
NYCHA has no residency requirements.
1.
employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2.
residents are encouraged to apply.
3.
provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).
The City of New York delivers public services through agencies working across education, parks, public safety, health, infrastructure, and other areas.
Source: NYC Open Data · Bespree is not the employer.
The New York City Housing Authority (NYCHA) is the largest public housing authority in North America, providing affordable housing to over 500,000 New Yorkers through its Section 9 public housing and Section 8 voucher programs. NYCHA's mission is to provide quality housing for New Yorkers that is sustainable, inclusive, and safe, while fostering opportunities for economic mobility. NYCHA's Information Technology Department enables this mission by delivering the systems, data, and digital services that residents, front-line staff, and business partners rely on every day.
The NYCHA Information Technology Department is seeking a highly motivated and experienced professional to serve as the Senior Director of Product Delivery. Reporting to the Vice President of Enterprise Solutions Management, the Senior Director will lead the delivery of critical projects, application enhancements, and enterprise technology initiatives across a diverse portfolio of business applications, ensuring that NYCHA's application technologies effectively support the Authority's strategic goals, operational objectives, and business needs.
This position is a senior delivery leadership role within NYCHA's CRM Modernization program and directly supports the Authority's Leased Housing (Section 8) program and public housing program. The Senior Director will lead the modernization of NYCHA's legacy CRM and case management platforms and the delivery of technology solutions that support Section 8 applicant, participant, and owner services, including eligibility, recertification, and HUD-mandated business processes.
The Senior Director provides strategic and operational leadership for two cross-functional product delivery teams: Customer Relationship Management (CRM) and Modern Applications. Together these teams own a portfolio spanning legacy CRM and case management platforms (Siebel CRM, IBM i/AS400), custom .NET applications, and SaaS platforms such as Salesforce. The Senior Director will mature these teams into accountable product teams with named product ownership, managed backlogs, and disciplined release practices, and will own release and change management for the enterprise application portfolio. This position requires a collaborative leader with a proven ability to drive technology transformation, foster high-performing teams, and build strong partnerships with business and IT stakeholders.
Responsibilities include, but are not limited to:
Additional Information
1.
employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2.
residents are encouraged to apply.
3.
provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).
Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.
NYCHA has no residency requirements.
1.
employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2.
residents are encouraged to apply.
3.
provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).
The City of New York delivers public services through agencies working across education, parks, public safety, health, infrastructure, and other areas.