The New York City Housing Authority (NYCHA) is the nation’s oldest and largest public housing authority with more than 177,000 apartments, and responsibility for administering a citywide Section 8 leased housing program that serves over 150,000 additional tenants. NYCHA’s mission is to provide quality housing for New Yorkers that is sustainable, inclusive, and safe, while fostering opportunities for economic mobility.
NYCHA’s Asset & Capital Management (A&CM) Division leads the Authority’s capital, sustainability and resiliency programs that comprise a $6 billion capital projects portfolio – one of the largest in NY State – as well as a range of activities related to property modernization and strategic asset management. A&CM aims to preserve and modernize NYCHA buildings and apartments through strategic portfolio planning, comprehensive design standards, innovative financing and project delivery models, strong partnership with NYCHA residents and other stakeholders, and effective program and project management of capital investments. The Division also positions NYCHA’s housing portfolio for the future by piloting and scaling-up sustainable and resilient technologies and practices, improving residents’ quality of life while enhancing building performance. The work culture of the Division is strongly customer service oriented, collaborative and delivery-focused.
The Chief Asset & Capital Management Officer (CACMO) is seeking to hire a Senior Director of Strategic Initiatives to oversee a small team leading key strategic initiatives driving growth and transformation in the A&CM division, from within the Office of the CACMO. These initiatives will initially focus on the following areas, with additional initiatives added to the scope of responsibility over time:
- Cross-divisional program management office (PMO) to strategically coordinate scale-up of A&CM priority capital programs (Clean Heat for All, Hurricane Ida Resiliency & Mitigation, etc.) and build alternative project delivery capability across the division.
- Strengthening handover of newly built capital assets to operations and maintenance teams, including supporting integration with operation and maintenance procedures and work order systems, staff training, and other related areas for new technologies.
- Identifying high-impact artificial intelligence use cases across major application types (digital assistants, customer interfaces, process and workflow automation and reengineering) and areas of application such as architecture and engineering design, construction and project field management, and submittal and invoice validation and other back off type functions.
The Senior Director will ensure strategic and operational alignment across the Division’s senior leadership, and with senior counterparts in other NYCHA’s divisions involved in these strategic initiative areas.
Candidates for the Senior Director position should therefore have excellent strategic, analytical, problem-solving, and interpersonal skills, demonstrated experience successfully leading major capital programs and operational change initiatives, and ability to effectively represent A&CM within the organization. Specific experience with building capital projects delivery capacity and alternative project delivery capabilities, operating and maintaining large capital assets, sustainability and resiliency, and architecture and engineering, are also critical.
Key day-to-day responsibilities include:
- Serve as a thought partner to the CACMO and other A&CM senior leadership on strategic issues and division-wide strategies, priorities and performance management.
- Identify and coordinate implementation of policy, procedural and systems improvements in AC&M departments and working with other divisions.
- Join meetings and touchpoints with executives and senior staff in other NYCHA divisions in relation to specific strategic initiatives, ensure effective agenda-setting, preparation and follow-up by team members.
- Actively guide team members in structuring analysis or operational approaches, develop outputs and effectively coordinate activities across diverse teams, coach and support team members to do the same.
- Address high-priority requests and urgent coordination needs, working closely with senior staff within AC&M Divisions, across NYCHA, and externally.
Note:
If This Appointment Is Made On a Provisional Basis Pursuant
TO §65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT.
NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, click on the link below: https://bit.ly/55aProgram Additional Information
- Submit resume, a cover letter detailing your relevant experience and accomplishments, and contact information for three professional references.
- Candidates with permanent civil service status in the titles of Administrative Housing Development Specialist and Administrative Staff Analyst will also be considered.
3.
Nycha
employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
4.
Nycha
residents are encouraged to apply.
5.
Nycha
provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).
Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.
Minimum Qualifications
- A four-year high school diploma or its educational equivalent and six years of satisfactory, full-time, progressively responsible experience in real property management, at least 18 months of which must have been in a managerial capacity involving the supervision of a large staff of property management agents and/or housing development specialists and requiring independent decision-making concerning program management or planning, allocation of resources and the scheduling and assignment of work. "Progressively responsible experience" must be demonstrated by a work history of promotions and/or assumption of increasingly responsible duties and assignments. Experience in building construction or renovation; management of residential, commercial, industrial, or waterfront properties, including both renting and operating; or site management in connection with housing or with reconstruction/rehabilitation projects; supervision of receivership, tenant relocation and anti-abandonment work in housing and other properties, and buildings owned, managed, to be acquired by the City, or at risk of being abandoned; or building maintenance will be accepted up to a maximum of three years toward meeting the general requirements; or
- A baccalaureate degree from an accredited college and four years of experience described in "1" above, including eighteen months of experience in managerial capacity; or
- A satisfactory combination of education and/or experience equivalent to "1" or "2" above. However, all candidates must have eighteen months of managerial experience. Education at an accredited college or university may be substituted for general work experience (but not for the 18 months of managerial experience described above) at the rate of 60 college semester credits for one year of acceptable experience up to a maximum of 4 years of college for 2 years of experience.
To be acceptable, experience in property management must have included both renting and operating the managed properties. Experience in renting must have included interviewing prospective tenants, qualifying tenants' income and background, and/or assuring that vacancies are ready for occupancy. Experience in operating must have included overseeing maintenance and repair of building operating systems, and overseeing staff to assure that necessary work is properly completed.
To be acceptable, experience in site management must have included on-site rental and maintenance of buildings.
To be acceptable, experience in relocation must have included negotiation with tenants to surrender leases for cash consideration or for an alternative site, and determining tenant eligibility for benefits.
Preferred Skills
Key Competencies
- Strategic Leader & Innovator: A proven leader with demonstrated capabilities in organizational strategy and transformation, program/project management and operational excellence. A strategic thinker and structured problem-solver, able to design and execute analysis to support decision-making, policy-setting, innovation, and operational planning. Experience building and managing high-performance teams through cultivating alignment with industry best practices, ownership and collaboration.
- Exemplary Communicator & Collaborator: Excellent interpersonal skills with a demonstrated ability to collaborate effectively with internal and external stakeholders across diverse backgrounds and cultures. Strong political acumen and practiced in facilitating multi-stakeholder meetings designed to achieve consensus on objectives. Exceptional verbal and written communication skills, including the ability to convey complex, technical concepts or analysis to non-technical audiences.
- Change Manager & Capacity-Builder: Demonstrated record of supporting complex organizational initiatives with a focus on rigorous and practical use of data, program/project management, stakeholder coordination, cross-functional teaming, process streamlining, and resource optimization. Able to drive change and institutionalize continuous improvement. Passionate and skilled at developing people and organizational capabilities.
Preferred Qualifications, Skills & Experience
- A bachelor's degree in a relevant field is required. A master's degree is preferred.
- Minimum of 10 years of progressive experience in government, business strategy and operations, management consulting, housing finance and development, capital projects management, or a related field. At least 2 years of this experience must have been in a responsible consultative, managerial, or executive capacity.
- Strong technology skills, including Microsoft Office Suite, construction and broader program/project management software, data visualization and analytics, workflow automation and artificial intelligence approaches and platforms, and architecture and engineering software including building information modeling and digital twins, are required.
- Knowledge of U.S. Department of Housing and Urban Development, New York State and City regulations related to pubic and affordable housing, as well as prior experience with public or affordable housing, is a strong plus.
Residency Requirement
NYCHA has no residency requirements.
Additional Information
- Submit resume, a cover letter detailing your relevant experience and accomplishments, and contact information for three professional references.
- Candidates with permanent civil service status in the titles of Administrative Housing Development Specialist and Administrative Staff Analyst will also be considered.
3.
Nycha
employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
4.
Nycha
residents are encouraged to apply.
5.
Nycha
provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).