Source: NYC Open Data · Bespree is not the employer.
ABOUT THE OFFICE: The Mayor’s Office of Criminal Justice advises the Mayor of the City of New York on criminal justice policy and develops strategies, in partnership with agencies, community-based organizations, and other stakeholders, to reduce crime and incarceration, promote fairness, and strengthen public safety across New York City.
Reporting to the Director of IT Infrastructure and working under the direction of senior technology staff, the Service Desk Associate will provide first-line technology support to MOCJ employees.
The Service Desk Associate will assist staff with routine computer, mobile device, software, audiovisual, and account-related issues; document and track service requests; prepare and distribute agency technology equipment; maintain accurate equipment records; and escalate more complex technical issues to appropriate technology staff.
This is an entry-level technology support position intended for candidates who demonstrate strong customer service, organization, communication, and basic technical troubleshooting skills.
Responsibilities include, but are not limited to: -Respond to routine technology support requests received through MOCJ's service desk ticketing system, email, telephone, or other approved channels.
-Assist users with basic troubleshooting of desktop computers, laptops, monitors, docking stations, keyboards, mice, printers, mobile devices, audiovisual equipment, and other standard workplace technology.
-Assist users with routine issues involving Microsoft Windows, Microsoft 365 applications, approved agency software, network connectivity, remote access, passwords, and peripheral equipment.
-Document service requests, troubleshooting steps, equipment assignments, and resolutions in the agency's designated technology support systems.
-Identify issues that cannot be resolved using established procedures and promptly escalate them to senior technology staff, OTI, vendors, or other appropriate support resources.
-Prepare, test, issue, collect, and inventory desktop computers, laptops, mobile devices, monitors, accessories, and related technology equipment using established agency procedures and checklists.
-Assist with technology setup and equipment deployment for new employees, employee transfers, workstation changes, and employee separations.
-Maintain accurate records of agency technology equipment, including equipment assignments, inventory status, location, and return information.
-Assist with basic conference-room and audiovisual setup, including monitors, cameras, microphones, Teams-enabled equipment, and related peripherals.
-Assist technology staff with routine software installations, equipment replacements, updates, and other scheduled technology activities.
-Provide users with established instructions, troubleshooting guides, and other approved technology resources.
-Assist with maintaining service desk documentation, equipment checklists, user instructions, and knowledge-base materials.
-Receive and organize technology equipment, accessories, and supplies and assist with verifying deliveries against agency records.
-Provide courteous and timely customer service and communicate the status of outstanding requests to users as appropriate.
-Participate in technology projects and other administrative or operational assignments as needed.
-Perform other duties as assigned.
Qualification Requirements
-Strong customer service and interpersonal skills.
-Clear verbal and written communication skills.
-Basic knowledge of desktop computers, laptops, mobile devices, peripheral equipment, and commonly used workplace technology.
-Familiarity with Microsoft Windows and Microsoft 365 applications, including Outlook, Word, Excel, and Teams.
-Ability to follow established technical procedures and troubleshooting guides.
-Ability to accurately document service requests, equipment information, and work performed.
-Strong organizational skills and attention to detail.
-Ability to manage multiple assignments and meet established deadlines.
-Ability to communicate technical information to users in a clear and accessible manner.
-Ability to recognize when an issue requires escalation to more experienced technical staff.
-Interest in developing additional skills in information technology, desktop support, systems administration, cybersecurity, or related areas.
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
The City of New York delivers public services through agencies working across education, parks, public safety, health, infrastructure, and other areas.
Source: NYC Open Data · Bespree is not the employer.
ABOUT THE OFFICE: The Mayor’s Office of Criminal Justice advises the Mayor of the City of New York on criminal justice policy and develops strategies, in partnership with agencies, community-based organizations, and other stakeholders, to reduce crime and incarceration, promote fairness, and strengthen public safety across New York City.
Reporting to the Director of IT Infrastructure and working under the direction of senior technology staff, the Service Desk Associate will provide first-line technology support to MOCJ employees.
The Service Desk Associate will assist staff with routine computer, mobile device, software, audiovisual, and account-related issues; document and track service requests; prepare and distribute agency technology equipment; maintain accurate equipment records; and escalate more complex technical issues to appropriate technology staff.
This is an entry-level technology support position intended for candidates who demonstrate strong customer service, organization, communication, and basic technical troubleshooting skills.
Responsibilities include, but are not limited to: -Respond to routine technology support requests received through MOCJ's service desk ticketing system, email, telephone, or other approved channels.
-Assist users with basic troubleshooting of desktop computers, laptops, monitors, docking stations, keyboards, mice, printers, mobile devices, audiovisual equipment, and other standard workplace technology.
-Assist users with routine issues involving Microsoft Windows, Microsoft 365 applications, approved agency software, network connectivity, remote access, passwords, and peripheral equipment.
-Document service requests, troubleshooting steps, equipment assignments, and resolutions in the agency's designated technology support systems.
-Identify issues that cannot be resolved using established procedures and promptly escalate them to senior technology staff, OTI, vendors, or other appropriate support resources.
-Prepare, test, issue, collect, and inventory desktop computers, laptops, mobile devices, monitors, accessories, and related technology equipment using established agency procedures and checklists.
-Assist with technology setup and equipment deployment for new employees, employee transfers, workstation changes, and employee separations.
-Maintain accurate records of agency technology equipment, including equipment assignments, inventory status, location, and return information.
-Assist with basic conference-room and audiovisual setup, including monitors, cameras, microphones, Teams-enabled equipment, and related peripherals.
-Assist technology staff with routine software installations, equipment replacements, updates, and other scheduled technology activities.
-Provide users with established instructions, troubleshooting guides, and other approved technology resources.
-Assist with maintaining service desk documentation, equipment checklists, user instructions, and knowledge-base materials.
-Receive and organize technology equipment, accessories, and supplies and assist with verifying deliveries against agency records.
-Provide courteous and timely customer service and communicate the status of outstanding requests to users as appropriate.
-Participate in technology projects and other administrative or operational assignments as needed.
-Perform other duties as assigned.
Qualification Requirements
-Strong customer service and interpersonal skills.
-Clear verbal and written communication skills.
-Basic knowledge of desktop computers, laptops, mobile devices, peripheral equipment, and commonly used workplace technology.
-Familiarity with Microsoft Windows and Microsoft 365 applications, including Outlook, Word, Excel, and Teams.
-Ability to follow established technical procedures and troubleshooting guides.
-Ability to accurately document service requests, equipment information, and work performed.
-Strong organizational skills and attention to detail.
-Ability to manage multiple assignments and meet established deadlines.
-Ability to communicate technical information to users in a clear and accessible manner.
-Ability to recognize when an issue requires escalation to more experienced technical staff.
-Interest in developing additional skills in information technology, desktop support, systems administration, cybersecurity, or related areas.
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
The City of New York delivers public services through agencies working across education, parks, public safety, health, infrastructure, and other areas.