Supervisor

*Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply. **This position may be eligible for remote work for up to 2 days per week pursuant to the Flexible Work Pilot Program. ** The NYC Department of Consumer and Worker Protection (DCWP) is the nation’s leading municipal enforcement agency charged with delivering economic justice. DCWP leverages its authority to bring New Yorkers real economic relief and protect them from predatory, deceptive, and unfair practices that violate their rights as consumers and workers. This includes pioneering cutting-edge protections, such as the City’s Consumer Protection Law, Protected Time Off Law, Fair Workweek Law, and Delivery Worker Laws, including the Minimum Pay Rate for delivery workers. Through licensing more than 45,000 businesses in over 45 industries, DCWP ensures fair competition and a level playing field for responsible small businesses that are integral to New York City’s vibrant communities. DCWP also provides essential services such as free tax preparation and financial counseling to ensure New Yorkers keep more of what they earn and can plan for their futures. DCWP is committed to making sure New York City is a fairer, more affordable place to live. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp, sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.

DCWP’s Licensing Division seeks a Supervisor to direct and manage process applications for categories the Agency licenses, including but not limited to, the new Hotel License Category. Working closely with the Assistant Supervisor, the Supervisor will manage the day-to-day operations of the Unit.

Key responsibilities will include, but are not limited to:

• Mange the day to day operations of the unit;
• Supervise staff, including tracking and assigning tasks, to ensure productivity and effectiveness, conducting training and providing guidance;
• Develop, document and implement internal systems, policies, and procedures that help to organize and guide the division’s work and operations, document database issues, and improve overall performance;
• Perform ordinary mathematical computations while accepting and processing payments, completing close outs, and other tasks as assigned;
• Check records for accuracy of information and for conformity with established policy and procedures;
• Conduct intake of applications and related research and activities including liaising with DCWP General Counsel staff members;
• Process applications in all DCWP categories as needed;
• Back up other supervisors and units as directed;
• Collaborate with Division Leadership to coordinate and manage special projects related to license category templates and forms, including the implementation of forms for the new Hotel license category;
• Simplify and streamline information provided licensees including Hotels;
• Coordinating and scheduling meetings with external and internal stakeholders;
• Directly coordinating day-to-day implementation of Licensing projects and tasks;
• Conduct complex system searches, reviewing documentation for accuracy, data entry and quality assurance for both their own work and over the work of the unit;
• Prioritize assignments and effectively implement strategies for special projects and initiatives;
• Assessing staff performance accurately and providing feedback to motivate and/or improve performance levels;
• Compiling data to identify productivity; and/or categorical trends in order to determine potential areas for streamlining, re-engineering, and training;
• Identifying administrative and operational problems and providing recommendations for efficiency;
• Reviewing and analyzing operational procedures to ensure uniformity and consistency throughout the unit.
• Other duties as assigned.

The ideal candidate will have the following preferred skills: significant experience with mediation and reconciliation, as well an understanding of intake and processing procedures.

Minimum Qualifications

Qualification Requirements A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Preferred Skills

• Management experience with demonstrated ability to develop and motivate staff with both goal-oriented and team-oriented approaches.
• Strong organizational and analytical.
• Experience in budgeting, purchasing, administrative management, or technological record or project management
• Experience in training, developing protocols and policies, and assessing operational efficiency.
• Attention to detail, excel in time management and project follow through
• Excellent written, oral, and interpersonal skills.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.