Supervisor

*DCWP is currently hiring only permanent employees in the civil service title of Inspector (Consumer & Worker Protection) or 55a employees for this position * The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance.

DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at NYC Department of Consumer and Worker Protection (DCWP), sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.

The Supervisor, reporting to various locations and boroughs, and working under the supervision of a Manager or Deputy Director will have responsibilities that include but are not limited to the following:

• Organizes, disseminates and ensures completion of work assignments; prioritizing, researching and communicating within the unit, external agencies and to other Divisions;
• Performs field inspections, follow ups, performance evaluations, training evaluations, and provides training as needed;
• Prepares training materials and participates in policy/process review and development;
• Manages data, prepares/complies reports, and provides analysis to upper management, as directed;
• Ensure quality control and the meeting of all standards of Quality Assurance;
• Manages staff and all related administrative, training and disciplinary needs;
• May perform duties of Manager or Deputy Director in his/her absence;
• Ensures compliance with Agency and Divisional policies and Code of Conduct;
• Represents the Division and Department in both internal and external meetings;
• Managing evidence and provides reconciliations as needed;
• Coordinating the adjudicatory process and represents the department at OATH; and
• Managing communications and liaises with internal stakeholders and external agencies to ensure smooth operations.

Minimum Qualifications

• A four-year high school diploma or its educational equivalent and five years of full-time satisfactory experience in a consumer or worker protection agency conducting inspections or investigations, at least one year of which must have been in a supervisory or administrative capacity or as an Inspector Assignment Level II; or
• A baccalaureate degree from an accredited college and one year of full-time satisfactory experience in a consumer or worker protection agency conducting inspections or investigations in a supervisory or administrative capacity or as an Inspector Assignment Level II; or
• Education and/or experience equivalent to "1" or "2" above. College education may be substituted for the required experience on the basis of 30 semester credits for each year of required experience. However, all candidates must have a four-year high school diploma or its educational equivalent.

License Requirement: Possession of a Motor Vehicle Driver License valid in the State of New York at the time of appointment. The license must be maintained for the duration of employment.

Preferred Skills

• Strong written and oral communications skills;
• Ability to train and to develop training materials;
• Detail oriented with exceptional organizational skills;
• Ability to develop, analyze and provide reports as needed;
• Successful team leadership background and experience;
• Proficiency in Microsoft programs and knowledge of AIMS application and AIMS CRM;
• Knowledge of, and ability to explain, the laws and rules under DCWP’s enforcement authority; and
• Candidate must be experienced and comfortable driving any city vehicle (which may include a large vehicle) throughout the five boroughs of New York City.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

In addition, the NYC Department of Consumer and Worker Protection (DCWP) offers competitive salaries and the following benefits: Paid Time Off and Holidays

• Paid time off for vacation and personal leave
• Paid time off for sick leave
• A generous holiday package of up to 13 days Health Benefits
• Medical insurance plans
• Dental and vision insurance plans
• Employee Assistance Program (EAP) Financial and Savings Benefits
• 529 College Savings Plan
• Direct Deposit
• Flexible Spending Account Programs
• New York City Municipal Credit Union Savings Program
• Transit Benefit Programs Retirement and Pension Plans
• New York City Employee Retirement System (NYCERS) pension plan
• New York City Deferred Compensation Plan (DCP) 401(k) and 457 plan Additional Benefits for Union Members
• Disability Insurance
• Health Club Reimbursements
• Life Insurance
• Supplemental Hospital Coverage
• Tuition Reimbursement *Please note only employees represented by a labor union may qualify for additional benefits provided by the union welfare fund.

Student Loan Forgiveness

• DCWP qualifies as a public service employer, which means our employees may be eligible for the Public Service Loan Forgiveness (PSLF) program. If you have federal student loans, you may be able to have your loans forgiven by working full-time in public service. To learn more about PSLF and its eligibility requirements, visit the Public Service Loan Forgiveness Program website.

Employee Discounts

• Apple and Dell products
• Cell phones and plans
• Gym memberships
• Special pricing on event tickets through Barclay Center, Plum Benefits and Working Advantage
• And more!