SYEP Community Program Specialists-Senior Field Supervisor

This is a Seasonal/Temporary position.

The schedules will be Monday-Friday, *9am-5pm, *10am-6pm, *11am-7pm This will be determined by the supervisor based on the program needs.

This position is in-person, and schedules may also include Remote and Hybrid assignments.

The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish. SYEP Community Program Specialists are expected to monitor the performance of programs, documenting areas of success as well as those requiring corrective measures and immediate attention. In addition to worksite monitoring, the SYEP Community Program Specialists will observe participant registration events, orientation, and other educational and training activities. The SYEP Community Program Specialists will need to understand program standards and protocols and evaluate whether compliance has been met. The SYEP Community Program Specialists will be responsible for providing accurate responses to participants and parents to guide resolutions for payroll, worksite, and other problems as well as answer questions related to the program and application process.

The Department of Youth and Community Development (DYCD) is seeking SYEP Community Program Specialists to:

• conduct site visits and monitor program quality at employment/internship sites
• provide administrative support for program staff to ensure policy adherence and safety
• confirm all contractual requirements are followed in accordance with Program requirements The SYEP Community Program Specialists major responsibilities consist of:
• extensive daily travel (navigating public transportation) to complete site evaluations throughout all five boroughs
• “monitor/conduct” site assessments to accurately document program implementation; success of site performance and any findings in need of correction
• reviewing all worksite procedures to ensure program practices meet City, State, and Federal guidelines
• utilizing Wireless Monitoring Devices (mobile device/tablet) provided by DYCD
• conducting visits in all weather conditions *Note: Site visits are conducted in-person, and virtually at the discretion of your supervisor and program needs. Additional responsibilities may include but are not limited to:
• clearly communicating program policies/procedures/rules and regulations
• perform daily administrative functions as related to working in an office- which may include but are not limited to data entry, answering phones, and using data systems
• tracking of program components and activities including worksite /internship development/partnerships
• submit reports to Community Program Specialists and management teams identifying matters in need of immediate attention
• assist in establishing and coordinating relationships with employers/networks to support internship and employment opportunities
• support the preparation of presentations and program guidance to effectively communicate program
• goals
• working collaboratively across all DYCD workforce, youth, and community development programs to gather data/information and work with the programs to provide appropriate technical assistance to support the overall program
• ability to represent/communicate on behalf of the agency by attending public events, to share program related information while adhering to all government policies, rules and regulations
• review worksite monitoring notes submitted by our community partners, identifying any discrepancies or concerns, and promptly bring them to your supervisor for further action.
• regularly monitor various social media platforms to identify and address any issues or concerns raised by program participants.
• conduct review of program files and perform administrative auditing to ensure program compliance while maintaining security of participant information
• excellent verbal and written communication skills to effectively document program activities.
• review/Evaluate provider responses to determine sustainability for future program awards SYEP Community Program Specialists are assigned to work alternate schedules to provide adequate reporting and coverage to the program.

Minimum Qualifications

There are no formal education or experience requirements.

Preferred Skills

Mathematical abilities and interpersonal skills required.

Ability to work both independently and as part of a team.

Must be proficient in Microsoft Office Suite; demonstrated work proficiency with the Internet and Google Maps.

Ability to use Android mobile device. Ability to travel extensively and independently using the NYC Transit System.

Bachelor Degree Preferred.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.