Source: NYC Open Data · Bespree is not the employer.
Please note: Only candidates who are permanent in the civil service tile Customer Information Representative will be considered for this position.
GENERAL DESCRIPTION Under the general direction of the Director of Central Services or designee, the Unit Chief oversees the Process and Courier Services (PCS) Unit and is responsible for the full supervision, coordination, and quality control of Service of Process operations across multiple boroughs. The Unit Chief ensures the accurate and timely handling of Service of Process requests, supervises staff, coordinates with Law Department personnel and contracted vendors, oversees invoice reconciliation, manages database systems such as Geotab, ActSoft Workforce Manager, and OPTIC, and ensures compliance with agency policies and legal requirements.
The Unit Chief exercises independent judgment in resolving operational issues, analyzing workflow needs, training Unit Chiefs and staff, and improving procedures and systems to support the effective functioning of PCS. The role also includes developing reports, monitoring activity levels including the Operations fleet of vehicles, ensuring accurate data entry, and leading the implementation and enhancement of technology systems used by the Unit.
KNOWLEDGE, SKILLS & ABILITIES
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
The City of New York delivers public services through agencies working across education, parks, public safety, health, infrastructure, and other areas.
Source: NYC Open Data · Bespree is not the employer.
Please note: Only candidates who are permanent in the civil service tile Customer Information Representative will be considered for this position.
GENERAL DESCRIPTION Under the general direction of the Director of Central Services or designee, the Unit Chief oversees the Process and Courier Services (PCS) Unit and is responsible for the full supervision, coordination, and quality control of Service of Process operations across multiple boroughs. The Unit Chief ensures the accurate and timely handling of Service of Process requests, supervises staff, coordinates with Law Department personnel and contracted vendors, oversees invoice reconciliation, manages database systems such as Geotab, ActSoft Workforce Manager, and OPTIC, and ensures compliance with agency policies and legal requirements.
The Unit Chief exercises independent judgment in resolving operational issues, analyzing workflow needs, training Unit Chiefs and staff, and improving procedures and systems to support the effective functioning of PCS. The role also includes developing reports, monitoring activity levels including the Operations fleet of vehicles, ensuring accurate data entry, and leading the implementation and enhancement of technology systems used by the Unit.
KNOWLEDGE, SKILLS & ABILITIES
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
The City of New York delivers public services through agencies working across education, parks, public safety, health, infrastructure, and other areas.