Source: New York State Jobs · Bespree is not the employer.
o Answer questions from visitors concerning sites, activities, etc.
o Maintain record of the number of visitors.
o Provide directions to visitors regarding the Empire State Plaza, the Capital District and New York State.
o Responds to requests for state and legislative telephone numbers.
o Ensure that the proper safety and/or evacuation procedures are followed in the event of an emergency.
o Immediately inform Capital Police of any suspicious person, dangerous situation, medical emergency, vandalism, etc.
o Take phone reservations for Capitol tours; handle various phone inquiries.
o Generate tour confirmation letters; keeps visitation statistics for all tours and generates daily reports for visitation; monitors on-line reservation system.
o Monitor inventory of Plaza-related tourism brochures and distribute brochures and posters to Info booths.
Note:
periods and completing up to 20,000 steps per shift.
Two years of experience* in the visitor/customer service environment in a cultural institution.
*Substitution: College study may be substituted for up to two years of general experience on the basis of 30 semester credit hours being equal to one year.
EXPERIENCE, RESUMES MUST INCLUDE MONTH AND YEAR FOR START AND END DATES.
INDICATE THE AVERAGE NUMBER OF HOURS WORKED PER WEEK.
New York State agencies, departments, and public authorities provide services across healthcare, engineering, administration, public safety, the trades, and other areas.
Source: New York State Jobs · Bespree is not the employer.
o Answer questions from visitors concerning sites, activities, etc.
o Maintain record of the number of visitors.
o Provide directions to visitors regarding the Empire State Plaza, the Capital District and New York State.
o Responds to requests for state and legislative telephone numbers.
o Ensure that the proper safety and/or evacuation procedures are followed in the event of an emergency.
o Immediately inform Capital Police of any suspicious person, dangerous situation, medical emergency, vandalism, etc.
o Take phone reservations for Capitol tours; handle various phone inquiries.
o Generate tour confirmation letters; keeps visitation statistics for all tours and generates daily reports for visitation; monitors on-line reservation system.
o Monitor inventory of Plaza-related tourism brochures and distribute brochures and posters to Info booths.
Note:
periods and completing up to 20,000 steps per shift.
Two years of experience* in the visitor/customer service environment in a cultural institution.
*Substitution: College study may be substituted for up to two years of general experience on the basis of 30 semester credit hours being equal to one year.
EXPERIENCE, RESUMES MUST INCLUDE MONTH AND YEAR FOR START AND END DATES.
INDICATE THE AVERAGE NUMBER OF HOURS WORKED PER WEEK.
New York State agencies, departments, and public authorities provide services across healthcare, engineering, administration, public safety, the trades, and other areas.