National Service Program Coordinator

The Agency You’ll Join: The New York City Mayor’s Office is responsible for overseeing city services throughout the five boroughs, coordinating public agencies and departments, and managing public property. The administration is leading the fight in making the city more affordable, reducing inequality, improving public safety, ensuring delivery of efficient and effective services, and working to make New York City’s economy stronger. We value leadership, transparency, fairness, and efficiency as we actively seek diverse talents from various sectors to join our team. For current job opportunities, visit our careers page.

The Team You’ll Work With: NYC Service is a division of the Mayor’s Office that provides meaningful access, opportunity, and resources for communities to come together and answer the call to serve NYC. We envision a city where New Yorkers are united by service and together, build a culture where New Yorkers uplift one another and take responsibility for the success of our city. To learn more about NYC Service, visit nyc.gov/service.

The Problems You’ll Solve: The National Service Program Coordinator will join four other program coordinators, and each will lead and support key elements of NYC Service’s national service NYC Civic Corps AmeriCorps program, reporting to the National Service Program Support Director.

Responsibilities include, but are not limited to the following: Member and Host Site Management

• Oversee approximately 30 AmeriCorps members serving at host sites across the City, supporting members throughout their service term.
• Conduct in-person site visits and ensure member compliance with AmeriCorps procedures and processes.
• Manage relationships with host site supervisors and NYC Service AmeriCorps members.
• Manage aspects of the NYC Service AmeriCorps program compliance, including approving timesheets and submitting payroll bi-weekly.
• Coordinate the monthly collection, reporting, and validation of metrics from AmeriCorps members and organizational partners.
• Write elements of funding mid-term and final reports and provide program information support on grant funding requests, including collecting member testimonials.
• Update existing and create new content for the member and supervisor handbooks, program manual, and NYC Service operations manual.
• Manage aspects of program development and logistics for NYC Service AmeriCorps training and events, including leading and/or creating specific training for members.
• Support supervisor orientation and training throughout the program year.
• Facilitate monthly cohort calls and bi-weekly office hours for the AmeriCorps members you oversee.
• Lead the selection process for members to become part of a member committee.
• Coordinate and facilitate committee members' meetings to aid in the execution of committee projects.
• Design and execute National Days of Service for members.

Program Support

• Support the program evaluation process for the NYC Civic Corps AmeriCorps program, including facilitating the RFP process, managing the vendor, supporting data collection, and selecting comparison groups and other participants.
• Participate in the internal host site and member recruitment committee.
• Support the host site recruitment process, including application review, member assignment description preparation, and conducting supervisor interviews.
• Participate in the member recruitment process, including attending career fairs, conducting phone screens, and assisting in the matching process between applicants and host sites.
• Support in the onboarding process by following up with accepted candidates to ensure they are completing required steps and preparing member folders for file audits for the upcoming program year, including member contracts, documents, and letters of service.
• Facilitate the exiting process when members exit from the AmeriCorps program, including sending members their next steps and exiting them from the AmeriCorps system.
• Support alumni engagement efforts.

Advance NYC Service Mission, Values, and Goals

• Represent NYC Service at select events.
• Be available on select weekends and on select evenings for projects.
• Provide project support with other service activities and programs, as needed, including emergency volunteer response.
• Support City initiatives as needed, including but not limited to possible emergency response and recovery.

About You:

• You have a commitment to service year programs and volunteerism.
• You have experience or comfort in individual counseling, problem-solving, and guiding others through complex circumstances.
• You can work beyond traditional working hours and schedules.
• You have a sense of humor and the possibility.
• You have excellent organizational and administrative skills.
• You can manage multiple projects simultaneously.
• You can manage goals and work under tight deadlines.
• You are a strong written and oral communicator.
• You have experience in relationship management.
• You have strong computer skills.

Minimum Qualifications

• A baccalaureate degree from an accredited college and two years of experience in administration, research, management, analytical work, community work or community activities; or
• A four-year high school diploma or its educational equivalent and six years of experience as described in "1" above; or
• A satisfactory equivalent combination of education and/or experience. However, all candidates must have at least one year of experience in administration, research, management, analytical work, community work or community activities.

Preferred Skills

• You have bilingual abilities.
• You have Salesforce experience.
• You are an AmeriCorps alumnus, which is a strong plus.
• You have a background in training, curriculum development, or event management, a plus.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.