PROGRAM COORDINATOR

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE COMMUNITY RELATIONS SPECIALIST CIVIL SERVICE TITLE, BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE.

Or Be Immediately Reachable On Exam

NO.

• The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City agencies and nonprofit organizations, DHS works to prevent homelessness before it begins, reduce street homelessness, provide temporary shelter, and connect individuals and families to stable housing—all with a focus on accountability, empathy, and equity.

DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.

The Division of Shelter Operations oversees the day-to-day operations of the agency’s Single Adult, Adulty Families and Families with Children shelter systems, both directly run and contracted providers. The work done in this Division centers on the re-housing of all shelter populations and the implementation of programming/shelter initiatives. This Division is responsible for making sure that services to the City’s most vulnerable population are delivered 24 hours a day, seven days a week, 365 days a year and throughout the five boroughs.

The Department of Homeless Services (DHS) is recruiting one (1) Administrative Community Relations Specialist NM-I to function as a Program Coordinator who will:

• Prepare evaluation reports, policies, procedures, and workflows, by researching information and using information obtained from personal observation/review/program plans, to provide written record of the development and implementation of programs, policies, and procedures.
• Plan/implement direct community development programs, by evaluating/researching program needs/consulting with key personnel, to facilitate delivery of services.
• Make recommendations on policies/procedures and programs, by analyzing current systems/program objectives/researching alternative methods of design/implementation of program, to improve delivery of services/flow of work and introduce best practices.
• Analyze operations of programs and policies/procedures, by collecting information/reviewing statistics/other data, to provide agency leadership with documentation for funding/long range planning.
• Direct intra/inter-agency meetings/conferences related to projects, by attending/ facilitating the agenda by identifying issues and attending/sharing information/observations/listening to others/asking/answering questions, to clarify/resolve differences/achieve consensus for actions to be taken.
• Conduct/participate in unit/staff meetings, by attending/facilitating the agenda and encouraging relevant discussion, to keep staff informed of agency/unit goals and changes in programs/policies/procedures.
• Respond to requests for information/documents from staff/other agencies, by determining material required/performing research/consulting information/clearing with supervisors to provide required material.

Hours/Schedule: Mon-Friday 9:00 am – 5pm

Minimum Qualifications

• A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U. S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA) and four years of satisfactory, full-time community liaison, community organization or community relations experience, at least two years of which must have been in a broad administrative or policy-making capacity with responsibility for planning, organizing, coordinating, developing, evaluating and/or administering a large community service program or activity; or
• A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and eight years of satisfactory, full-time experience as described in "1" above, at least two years of which must have been in a broad administrative or policy-making capacity with responsibilities as described in "1" above; or
• Education and/or experience equivalent to "1" or "2" above. Undergraduate education above the high school level may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, at the rate of 30 semester credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 4 years. Graduate education beyond the baccalaureate degree may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, on the basis of 30 graduate credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 2 years. However, all candidates must possess a four-year high school diploma or its educational equivalent approved by a State’s Department of Education or a recognized accrediting organization and two years of full-time experience in a broad administrative or policy-making capacity with responsibilities as described in "1" above.

Preferred Skills

• Knowledge of social services and homeless services administration and policies.
• Knowledge of citywide personnel policies and procedures.
• Knowledge of city labor relations policies, ability to communicate with city workers on all levels
• Strong computer skills.
• Ability to write concisely, communicate information and conduct interdisciplinary group activities

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

In addition, the Department of Homeless Services offers competitive salaries and the following benefits: Generous Pension Plans (The New York Employees' Retirement System); 401(k) and 457 Roth's Retirement Savings Programs; U.S. Savings Bonds Flexible Spending Program; Health Benefits, Dental, Vision Coverage, Prescription Drug Program; Training and Professional Development; Opportunity for Scholarship; College Savings Program; Paid Holidays and Generous Annual Leave;