Project Manager 2

Under the direction of Taxpayer Services Specialist 4 the incumbent of this position will perform the following essential functions:

• Manage a team of BSA1’s, TSS2’s, TSS1’s and other designated staff responsible for projects and system maintenance that impacts on the Contact Center staff.
• Schedule and plan project activities of the section, working closely with staff and external stakeholders.
• Review, document, and categorize current or as-is state of the business process or function including creating flow charts and process models and may develop portions of the desired future or to be state of those processes.
• Identify and document the scope of business process changes or enhancements required by procedural changes or by changes to Federal, State, or local laws and statutes.
• Prioritizes business process changes to maintain system functionality and efficiencies.
• Establish timetables for completion of projects.
• Evaluate solution performance against business goals and objectives.
• Communicate business process and system requirements to IT staff, program staff and stakeholders.
• Manage multiple projects of small or medium scope and assist in coordinating portions of larger projects.
• Develop test data scenarios and analyze the results.
• Validate requirements throughout the business analysis process.
• Review and write business system documentation.
• Oversee those responsible for the Internal Control Process, including annual analysis and testing of current identified risks and controls.
• Adhere to the Department's time and attendance rules and regulations.

Minimum Qualifications

The ability to fill this position is subject to DOB guidelines for processing personnel transactions. Note: a budget waiver is not required to fill positions via transfer to lateral or downward level positions within the same department or to change line items within the same funding source; or to replace employees who have been terminated during their probationary periods. The selected candidate must be eligible for appointment in accordance with the provisions of the Civil Service Law, Rules, and Regulations. If mandatory rehiring lists exist for this title, appointment other than reassignment must be made from these lists. If there are no acceptors from these lists, appointment may be made using the following:

a) New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS);

b) Employees who are currently serving in the same title are eligible for reassignment without change in title or status;

c) Candidates reachable on the appropriate eligible list for this title and location;

d) Employees eligible for transfer.

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Non-Competitive Minimum Qualifications:

Seven years of experience in project management which must have included planning and at least three other of the management process groups: origination (including governance work intake, portfolio management, capacity demand planning); initiating; executing; controlling; and, closing; and the development of project management deliverables, such as scope statements, schedules, budgets, quality plans, risk plans, and communication plans.

Associate degree may substitute for two years of specialized experience; bachelor's degree may substitute for four years of specialized experience;

master's degree may substitute for five years of specialized experience;

J.D. may substitute for six years of specialized experience;

Ph.D. may substitute for seven years of specialized experience.

Additional Information

Please submit proof of degree showing your name, school name, degree was earned, date degree was earned with your application.

Foreign degrees must have an approved evaluation: https://www.cs.ny.gov/jobseeker/degrees.cfm

CAPM and PMP certifications should also be submitted with your application.

New York State is an equal opportunity employer. It's the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception.