Project Manager, Bureau of IT Infrastructure and Support Services

The Division of Information Technology's mission and vision is to promote and protect the health of all New Yorkers through the use of innovative technology and health information that is useful and available. The nation's leading local health department seeks a IT Infrastructure and Supervising Computer Service Technician t to join its award-winning, innovative technology team in revolutionizing public health IT. The Bureau of IT Infrastructure and Support Services (IIS) is seeking a highly motivated Project Manager to join our team. IIS provides critical infrastructure services to the New York City Department of Health and Mental Hygiene (DOHMH), ensuring the reliable operation of essential systems and applications. The successful candidate wil play a critical role in coordinating remediation activities, coordinate, triage, and manage infrastructure related requests and projects. The PM will also liaise with requesters to gather requirements and ensure the needs are met.

Duties Will Include But Not Be Limited to:

• The IT Project Manager will coordinate, triage, and manage infrastructure related requests and projects.
• The coordinator will also liaise with requesters to gather requirements and ensure the needs are met.
• Specifically, the IT Project Manager will research, propose and implement enhancements to the IT infrastructure to meet agency objectives
• Monitor network and systems performance and resource utilization, ensuring system availability and reliability. Perform capacity planning.
• Establish, maintain and report on service level agreements for Infrastructure systems and services.
• Perform capacity planning.
• Establish, maintain and report on service level agreements for Infrastructure systems and services.
• Develop relationships with key business leaders to identify gaps in services and propose solutions to close the gaps.
• Research and recommend solutions and tools; perform proof of concepts and vendor comparisons, o fer solutions aligned with business requirements.

Preferred Skills:

5+ year serving lead technical role in two or more of the following areas: SAN infrastructure/centralized storage Server virtualization infrastructure in Vmware and Citrix environment. Windows active Directory administration in an enterprise level environment Linux system administration Business continuity and disaster recovery Network administration and configuration Information & Infrastructure Security Enterprise wireless networking In-depth knowledge of best-practices in network infrastructure design, standard network protocols, common network services, network management systems and troubleshooting tools and skills Why you should work for us:

• Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/)
• Benefits: City employees are entitled to unmatched benefits such as: o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment. o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund. o a public sector defined benefit pension plan with steady monthly payments in retirement. o a tax-deferred savings program and o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers. Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
• Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers! The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549.

Minimum Qualifications

• A four-year high school diploma or its educational equivalent approved by a State's Department of Education or recognized accrediting organization and four years of satisfactory, full-time experience in computer maintenance and repair, one year of which must have been in the supervision of staff performing computer maintenance and repair; or
• Education and/or experience equivalent to "1" above. Graduation from a certified technical training program in computer maintenance and repair may be substituted for one year of the general experience. Experience of the type described in "1" above may be substituted for high school on the basis of one year of experience for each year of high school. However, all candidates must have the one year of supervisory experience as described in "1" above.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.