Elena Marsh
Housekeeper, Hotel and Residential Cleaning
Phoenix, AZ | elena.marsh@example.com
Professional summary
Reliable housekeeper with 3+ years of experience cleaning guest rooms, common areas, and high-traffic facilities. Known for consistent quality standards, efficient room turnover, safe chemical handling, and strong attention to detail.
Experience
Room Attendant
Limited-service hotel (140 rooms) · Phoenix, AZ · 2022 to Present
- Cleaned and reset 14+ guest rooms per shift while following checklist standards for linens, bathrooms, amenities, and room presentation.
- Reported maintenance issues, missing items, and safety concerns promptly to supervisors to support guest satisfaction.
- Handled cleaning supplies and chemicals safely while keeping carts stocked and work areas organized throughout each shift.
Housekeeper
Extended-stay hotel · Tempe, AZ · 2020 to 2022
- Turned 14 to 16 rooms a shift to inspection standard, including the deep-clean rotation on checkout days.
- Held an average inspection score of 96% across eight quarterly audits.
- Tracked linen and amenity par levels and flagged shortages before they reached the floor.
- Reported more than 20 maintenance problems found while cleaning, from leaks to failed locks, before guests noticed them.
Residential Cleaner
Home cleaning service · Mesa, AZ · 2018 to 2020
- Cleaned four to five private homes a day on a fixed route, working unsupervised with client keys.
- Kept the same weekly clients for the full two years by matching a written checklist to each household's stated preferences.
- Mixed and stored cleaning chemicals to label instructions with no incidents on record.
- Restocked the van and reported low supplies so no job started without the right products.
Education
- High school diploma | 2017
Certifications
- Chemical handling and safety training, employer provided
Skills
Room turnover · Cleaning standards · Laundry support · Safety procedures · Guest service · Attention to detail · Inventory restocking · Time management